Terms & Conditions

1. Agreement to Terms

Welcome to Lena, an AI-powered weight loss coaching mobile application operated by Perfectly Human LLC ("Company," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our mobile application and related services (collectively, the "Service").

By downloading, installing, accessing, or using Lena, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

2. Eligibility

You must be at least 18 years old to use Lena. By using our Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Description of Service

Lena is an AI-powered weight loss coaching application that provides:

• Personalized weight loss coaching and recommendations
• AI analysis of food photos and body composition images
• Meal planning and nutritional guidance
• Exercise recommendations and fitness tracking
• Integration with health apps (Apple Health, Google Fit)
• Location-based services for finding nearby restaurants and grocery stores
• Real-time voice conversations with our AI coach
• Progress tracking and goal setting tools

4. User Accounts

Account Creation

To use Lena, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Responsibilities

You agree to:

• Provide truthful and accurate information
• Keep your account information updated
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized use of your account
• Not share your account with others

Account Termination

You may delete your account at any time through the app settings. We may suspend or terminate your account if you violate these Terms or for other legitimate business reasons.

5. Subscription and Payment Terms

Subscription Service

Lena operates on a subscription basis. By subscribing, you authorize us to charge your payment method for the applicable subscription fees.

Payment Processing

Payments are processed through RevenueCat and other third-party payment processors. You agree to their respective terms of service and privacy policies.

Subscription Terms

• Billing: Subscriptions are billed in advance on a recurring basis
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the next billing cycle
• Cancellation: You may cancel your subscription at any time through your account settings or device's subscription management
• Refunds: Refunds are handled according to the policies of the app store (Apple App Store or Google Play Store) where you purchased your subscription

Price Changes

We may change subscription prices at any time. Price changes will apply to future billing cycles and you will be notified in advance.

6. User Content and Data

Your Content

You retain ownership of any content you submit to Lena, including photos, text, and personal information ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze your content solely for the purpose of providing our Service.

Content Guidelines

You agree not to submit User Content that:

• Is false, misleading, or inaccurate
• Violates any laws or regulations
• Infringes on third-party rights
• Contains harmful, offensive, or inappropriate material
• Attempts to harm or exploit minors

AI Analysis

You understand and consent to our AI system analyzing your photos, data, and other content to provide personalized coaching recommendations.

7. Health and Medical Disclaimers

Not Medical Advice

IMPORTANT: Lena is not a medical device and does not provide medical advice, diagnosis, or treatment. Our AI coaching recommendations are for informational and educational purposes only and should not replace professional medical advice.

Consult Healthcare Professionals

You should consult with qualified healthcare professionals before:

• Starting any weight loss program
• Making significant dietary changes
• Beginning new exercise routines
• If you have any medical conditions or concerns

No Medical Supervision

We are not licensed healthcare providers, and our Service does not provide medical supervision or monitoring.

Health Risks

Weight loss activities may involve inherent risks. You assume all risks associated with following our recommendations and use our Service at your own risk.

8. Acceptable Use Policy

You agree to use Lena only for its intended purpose and in compliance with all applicable laws. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Reverse engineer, decompile, or disassemble the app
• Use automated tools to access the Service
• Impersonate others or provide false information
• Violate any applicable laws or regulations
• Use the Service to harm others or promote dangerous activities

9. Intellectual Property Rights

Our Property

Lena, including all content, features, functionality, AI algorithms, and technology, is owned by Perfectly Human LLC and protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to use Lena for personal, non-commercial purposes in accordance with these Terms.

Restrictions

You may not:

• Copy, modify, or create derivative works of our Service
• Distribute, sell, or sublicense our Service
• Remove or alter any proprietary notices
• Use our trademarks or branding without permission

10. Third-Party Services

Integration Services

Lena integrates with third-party services such as Apple Health, Google Fit, and payment processors. Your use of these services is governed by their respective terms of service and privacy policies.

Third-Party Content

We may provide links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties.

Location Services

Our location-based features rely on third-party mapping and location services. Accuracy and availability may vary.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. By using Lena, you consent to our privacy practices as described in our Privacy Policy.

12. Disclaimers and Limitation of Liability

Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERFECTLY HUMAN LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF THE SERVICE.

Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of Lena shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Perfectly Human LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorney fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

14. Modification of Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the app and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15. Termination

Your Right to Terminate

You may stop using Lena at any time and delete your account through the app settings.

Our Right to Terminate

We may suspend or terminate your access to Lena immediately, without notice, for any reason, including if you violate these Terms.

Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• Your account and data will be deleted in accordance with our Privacy Policy
• Sections that should survive termination (including limitations of liability) will remain in effect

16. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of Lena shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Walla Walla, Washington.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Perfectly Human LLC regarding your use of Lena.

19. Contact Information

If you have any questions about these Terms, please contact us:

For legal inquiries, please include "Terms & Conditions" in your subject line.